Frequently Asked Questions
If you don't find the answer to your question(s) under any of the FAQ categories listed below, please email us. We would be glad to help you with any questions that you might have.
Registration & Privacy
Why do I need to register on your site to use your services?
Just like universities, colleges, schools and traditional training/seminar institutions require students to register to attend classes and other learning events, we need you to register yourself at MaxKnowledge to participate in our online learning community. The information required for registration is very minimal. We ask you to make up a username and password for yourself to be able to login to the site. We need your full name to be able to award you certificates and CEUs for completing our online courses. We also need your email address to allow our staff to communicate with you as needed. Apart from that, we collect information on job functions, institution types, and states/countries so we can tailor our educational and training services to meet the needs of our users.
Is there a cost for registration?
No. Registration is absolutely free and allows you to access our public forums and a large selection of soft skills tutorials - all for free! As a registered user, you will also receive invitations to our free webinars. The purchase of Enrollment Keys is required only for access to our online courses.
Can I change my profile after registration?
Yes. You can change your personal profile at any time. Login to the site and click on 'Profile' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
I forgot my password, how can I retrieve it?
You cannot retrieve your old password, but you can have it 'reset'. Click here and enter the email you registered with. You will receive an email with your new password.
How do I enroll in an online course?
Simply enter your Enrollment Key and click Enroll. You must login to access the course.
Can I enroll in a course at any time?
Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment.
Do I have to commit to a certain schedule?
You can study the course at your own schedule during your enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.
How long can I take to complete a course?
Once you enroll in an online course, we recommend that you complete the course over a period of 4 weeks.
How fast can I finish a course?
Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to allow time for peer-to-peer interactions, learning and sharing.
Can I print the course materials?
Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.
Do I need to download plug-ins to take an online course?
No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.
Do I get CEUs for completion of an online course?
Yes. We award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.
Do you award certificates and CEUs?
We award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. Please note that we do not award CEUs for completion of lessons or tutorials.
How do I get my certificate/CEUs when I complete an online course?
Upon successful completion of the course requirements, the certificate of completion will be available for download at the end of the course. You can also access your certificates under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
How long does it take to receive my certificate?
We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. The certificate will be immediately available for download at the end of the course.
Are your CEUs accepted by other organizations?
Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject our CEUs, just like credit hours provided by one college may or may not be accepted by another college.
How can I learn more about the CHEP certification?
Visit www.cheponline.org to learn more about the CHEP certification.
ENROLLMENT KEYS & REPORTING
What is an Enrollment Key?
Enrollment Keys are computer-generated codes that can be used to access our online courses.
How long is an Enrollment Key valid for?
Enrollment Keys are valid for 12 months from the date of purchase. Once a key is used to access a course, we recommend that you complete the course over a period of 4 weeks.
Can an Enrollment Key be used to access any online course?
Yes. Enrollment Keys are not tied to specific courses. But each key is valid only for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.
Can the same Enrollment Key be used in more than one course?
No. Each key is good for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.
Can the same Enrollment Key be used by more than one person?
No. Each key is valid for one course enrollment, allowing one user to enroll in one course. Once a key is used by a user, the key becomes invalid for use by other users.
How do I buy Enrollment Keys?
Enrollment Keys can be purchased on our secure Enrollment Key Purchase Form. Your keys will be emailed to you upon successful completion of your purchase transaction. You will also receive access to a web-based 'Key Panel' to monitor the usage of your keys. You may distribute your keys as you wish.
Do you offer volume discounts?
Yes. The price per key depends on purchase volume and the keys can be used anytime within one year of purchase. We encourage you to plan your training needs to take advantage of our volume discounts. You can buy as many keys as you need to meet your personnel training needs. Full details are available on our Enrollment Key Purchase Form.
Payments & Refunds
Is your credit card payment processing secure?
Yes. We use Authorize.net, a leading provider of secure payment processing services for Internet-based transactions.
Do you accept all major credit cards?
Yes. We accept American Express, Visa, MasterCard, and Discover.
Do you keep my credit card information on file?
No. Your credit card number is not kept or recorded by MaxKnowledge. Credit card numbers are encrypted and passed through to the credit card company using a secure connection for payment processing.
Can I pay by check or money order?
Yes. You can mail us a check or money order (along with your completed order form). Full instructions are available on our Enrollment Key Purchase Form. Since check and money order payments are not processed online in real time, we cannot use our automated system to provide you with immediate enrollment access. Your receipt and enrollment key information will be emailed to you after we receive and process your payment.
What is your refund policy for Enrollment Keys?
Full refund within one week of purchase for any unused Enrollment Keys. No refunds after that time.