Frequently Asked Questions
If you don't find the answer to your question(s) under any of the FAQ categories listed below, please email us. We would be glad to help you with any questions that you might have.
Registration & Privacy
Why do I need to register on your site to use your services?
Just like universities, colleges, schools and traditional training/seminar institutions require students to register to attend classes and other learning events, we need you to register yourself at MaxKnowledge to participate in our online learning community. The information required for registration is very minimal. We ask you to make up a username and password for yourself to be able to login to the site. We need your full name to be able to award you certificates and CEUs for completing our online courses. We also need your email address to allow our staff to communicate with you as needed. Apart from that, we collect information on job functions, institution types, and states/countries so we can tailor our educational and training services to meet the needs of our users.
Is there a cost for registration?
No. Registration is absolutely free and allows you to access our public forums and a large selection of soft skills tutorials - all for free! As a registered user, you will also receive invitations to our free webinars. The purchase of Enrollment Keys is required only for access to our online courses.
Can I change my profile after registration?
Yes. You can change your personal profile at any time. Login to the site and click on 'Profile' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
I forgot my password, how can I retrieve it?
You cannot retrieve your old password, but you can have it 'reset'. Click here and enter the email you registered with. You will receive an email with your new password.
How do I enroll in an online course?
Simply enter your Enrollment Key and click Enroll. You must login to access the course.
Can I enroll in a course at any time?
Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment.
Do I have to commit to a certain schedule?
You can study the course at your own schedule during your enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.
How long can I take to complete a course?
Once you enroll in an online course, we recommend that you complete the course over a period of 4 weeks.
How fast can I finish a course?
Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to allow time for peer-to-peer interactions, learning and sharing.
Can I print the course materials?
Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.
Can I see a list of my current courses?
Yes. Click on 'Enrollments' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
Do I need to download plug-ins to take an online course?
No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.
Do I get CEUs for completion of an online course?
Yes. We award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.
Do you award certificates and CEUs?
We award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. Please note that we do not award CEUs for completion of lessons or tutorials.
How do I get my certificate/CEUs when I complete an online course?
Upon successful completion of the course requirements, the certificate of completion will be available for download at the end of the course. You can also access your certificates under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
How long does it take to receive my certificate?
We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. The certificate will be immediately available for download at the end of the course.
Can I access my certificates/CEUs at any time?
Yes. Login to the site and click on 'Certificates' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
Are your CEUs accepted by other organizations?
Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject our CEUs, just like credit hours provided by one college may or may not be accepted by another college.
How do I track my progress toward the CHEP certification?
Login to the site and click on 'CHEP Status' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
How do I get my CHEP certification from NASASPS?
You will receive an email notification from the NASASPS-CERTIFIED.ORG server when you have successfully completed the requirements for a CHEP specialization area. This email will contain your "certificate code" to access and download your certificate at www.nasasps-certified.org.
How long will it take to get my CHEP certification from NASASPS?
You will receive your CHEP certification from NASASPS within 5 days of completing the specified training requirements for your CHEP specialization area.
Why do I have to do 8 hours of continuing education annually to keep my CHEP certification?
NASASPS Certified Higher Education Professionals (CHEPs) are required to complete 8 hours of continuing education annually to expand their knowledge base and remain current on new developments in their profession.
Who are other training providers approved by NASASPS?
A complete list of NASASPS-approved training providers can be viewed here.
Is there a work experience requirement to receive the CHEP certification?
The Certified Higher Education Professional (CHEP) certification has been designed by the National Association of State Administrators and Supervisors of Private Schools (NASASPS) for employees of career schools, colleges and universities. The primary goal of this certification program is to enable institutions to develop high performing, compliant, and ethical employees to better serve students. NASASPS does not have any work experience requirements for the CHEP certification and encourages institutions to enroll their newly hired employees in NASASPS approved training opportunities to better prepare them for their functional positions.
Is there a degree requirement to receive the CHEP certification?
The National Association of State Administrators and Supervisors of Private Schools (NASASPS) has designed the Certified Higher Education Professional (CHEP) certification for employees working in the career college sector of higher education. Career education institutions offer a wide range of postsecondary educational programs, from short-term certificates to doctoral and professional degrees. Each hiring institution has its own degree requirements for its faculty, staff and management. Employee degree requirements vary depending on the educational level offered by the institution, organizational philosophy of the institution, the requirements of the governing state and professional licensing bodies as well as the applicable accreditation standards. As such, NASASPS does not specify a minimum degree level for the CHEP certification, which aims to recognize employees who strive for excellence.
ENROLLMENT KEYS & REPORTING
What is an Enrollment Key?
Enrollment Keys are computer-generated codes that can be used to access our online courses.
How long is an Enrollment Key valid for?
Enrollment Keys are valid for 12 months from the date of purchase. Once a key is used to access a course, we recommend that you complete the course over a period of 4 weeks.
Can an Enrollment Key be used to access any online course?
Yes. Enrollment Keys are not tied to specific courses. But each key is valid only for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.
Can the same Enrollment Key be used in more than one course?
No. Each key is good for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.
Can the same Enrollment Key be used by more than one person?
No. Each key is valid for one course enrollment, allowing one user to enroll in one course. Once a key is used by a user, the key becomes invalid for use by other users.
How do I buy Enrollment Keys?
Enrollment Keys can be purchased on our secure Enrollment Key Purchase Form. Your keys will be emailed to you upon successful completion of your purchase transaction. You will also receive access to a web-based 'Key Panel' to monitor the usage of your keys. You may distribute your keys as you wish.
Do you offer volume discounts?
Yes. The price per key depends on purchase volume and the keys can be used anytime within one year of purchase. We encourage you to plan your training needs to take advantage of our volume discounts. You can buy as many keys as you need to meet your personnel training needs. Full details are available on our Enrollment Key Purchase Form.
Do I need to register to buy Enrollment Keys for my staff?
No. You may purchase and distribute Enrollment Keys without registering yourself at MaxKnowledge. However, you do need to register yourself at MaxKnowledge if you wish to monitor the usage of your purchased keys through our Key Panel.
Can I monitor the usage of my purchased Enrollment Keys?
Yes. Login to the site and click on 'Key Panel' under My Site. Notes: a) 'My Site' appears in the top navigation area after you login, b) To view your Key Panel, the email address in your profile should be the same as the email address you used on the purchase form. The Key Panel allows you to monitor the usage of your keys and track course starts, completions and certificates.
Can I share training records with a third party?
Our system allows enrollment key purchasers to electronically share course completion information recorded in their Key Panel with designated third parties, such as institutional administrators, state regulatory agencies or accrediting bodies. Purchasers can decide what they share and who they share it with through use of the Report Sharing Tool available under 'My Site'. Additionally, any individual user can share his/her Certificate of Completion (PDF) for any course with anyone.
Payments & Refunds
Is your credit card payment processing secure?
Yes. We use Authorize.net, a leading provider of secure payment processing services for Internet-based transactions.
Do you accept all major credit cards?
Yes. We accept American Express, Visa, MasterCard, and Discover.
Do you keep my credit card information on file?
No. Your credit card number is not kept or recorded by MaxKnowledge. Credit card numbers are encrypted and passed through to the credit card company using a secure connection for payment processing.
Can I pay by check or money order?
Yes. You can mail us a check or money order (along with your completed order form). Full instructions are available on our Enrollment Key Purchase Form. Since check and money order payments are not processed online in real time, we cannot use our automated system to provide you with immediate enrollment access. Your receipt and enrollment key information will be emailed to you after we receive and process your payment.
What is your refund policy for Enrollment Keys?
Full refund within one week of purchase for any unused Enrollment Keys. No refunds after that time.