Good Course!! This will be a good discussion for our team meetings.

The information presented was very helpful.

The information this course offers is very helpful and beneficial. I especially enjoyed the downloadable worksheets. I will definitely be using some of this context in my classroom.

I benefited a great deal from this course. I will definitely be taking some of what I learned to the classroom. I especially like the downloadable worksheets this course offers that can be used in calculating goals for customers as well as employees.

The course helped me look at 'customer focus' as a whole. It's very important to focus on all of the details.

Customer Focus was a very good course. The emphasis on treating employees well was outstanding. Allowing latitude, emphasis on training and avoiding the morale killer, micro managing.