ADMISSIONS
Make Trust the Foundation of Your Admissions Process
Build meaningful connections with today's students to collaboratively help students through the admissions process >>>
AD105 - Communication Essentials
Facilitator: Dr. Jean Norris- Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
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AD106 - Powerful Telephone Techniques
Facilitator: Dr. Jean Norris- Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality, and identify methods for conducting effective and appropriate calls.
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AD107 - Connecting with Today's Students
Facilitator: Dr. Jean Norris- Success in helping students begins with "connecting" in a meaningful way. These "connections" are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together through common collaborative principles and improving teamwork.
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AD108 - Best Practices in an Ethical Enrollment Process
Facilitator: Dr. Jean Norris- Ethical behavior in recruitment is essential to student and institutional success, and is a crucial component of a compliant institution. This course provides a framework to evaluate your current admissions interview process and offers new tools that allow for meaningful connections with today's students. An ethical enrollment process will help your students make their own best decisions and will increase the effectiveness of your admissions personnel.
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CM102 - Raising the Bar - Compliant Communications with Students
Facilitator: Cindy Bryant- This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA.
Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
This course is also available as a private course for multi-state institutions.
Contact sales@maxknowledge.com for updates about the additional states that are being added to this course or to request a private course.
Sponsored by The National Association of State Administrators
and Supervisors of Private Schools (NASASPS)
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CM104 - Compliant Interactions: Acting with Integrity
Facilitator: Cindy Bryant- This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' is more than compliance and supports the mission and values of your institution. It ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education. In short, it helps us help our students change their lives.
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CM105 - Beyond Compliance: Doing the Right Thing
Facilitator: Cindy Bryant- This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' is more than compliance and supports the mission and values of your institution. It ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education. In short, it helps us help our students change their lives. This course is intended for members of the Coalition for Educational Success. The course includes The Standards of Responsible Conduct and Transparency promulgated by the Foundation for Educational Success.
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CM201 - Admissions Compliance Training for Florida Career Institutions
Facilitator: Patty Aronoff- The Florida Commission for Independent Education (CIE) requires that all Admissions Directors, Representatives, and Agents complete approved training. The purpose is to ensure that admissions staff provides prospective students with clear and accurate information. The required training program focuses on fair consumer practices pursuant to Sections 1005.04 and 1005.34, Florida Statutes and Rule 6E-1.0032, Florida Administrative Code. This course is approved by the Commission and covers fair consumer practices for all admissions staff, including Agents who work off campus. The course includes regulatory information, best practices to stay in compliance, and methods to learn about your specific school policies, procedures, programs, and services.
CIE requires annual training for admissions staff to renew their license. This course meets the CIE training requirement. By using this course, schools do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
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CM202 - Ohio Rules and Regulations for Admissions Agents
Facilitators: Kimberly Stein and John Ware- This course offers essential information that every new school admissions representative or agent in an Ohio-licensed school should know. Agents and admissions reps work in a highly regulated environment. It is vital to know all the rules as set forth by the Ohio Board of Career Schools and Colleges (plus other regulatory agencies that may oversee your school). In four modules you'll become familiar with Ohio guidelines plus techniques to learn about your institution. This course is required by the Ohio Board of Career Colleges and Schools for new admissions representatives and agents in Ohio.
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CM203 - Admissions Compliance for California Postsecondary Schools
Facilitator: Donna Guisado- This course is designed for admissions representatives at institutions licensed by the Bureau of Private Postsecondary Education (BPPE). Topics focus on the CALIFORNIA PRIVATE POSTSECONDARY EDUCATION ACT OF 2009 (California Education Code, Title 3, Division 10, Part 59, Chapter 8) and its impact on school operations in California. The course provides a review of the state regulations related to admissions interactions with prospective students. Additionally, the course provides guidance on how to become more familiar with your institution’s programs, policies and procedures, as well as, organizational tips on staying up-to-date and compliant.
The information presented in this course is for knowledge enrichment of admissions personnel and is not intended to be a substitute for professional advice. If you have technical or specific issue pertaining to an actual situation it is recommended that you contact your compliance professional, your Attorney or your State Association.
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CM204 - Admissions Compliance for Texas Career Colleges and Schools
Facilitator: Cindy Bryant- This course is designed for admissions representatives at institutions licensed by the Texas Workforce Commission, Career Schools and Colleges Division. Topics focus on the Texas Workforce Commission Rules and its impact on school operations in Texas. The course provides a review of the state regulations related to admissions interactions with prospective students. Additionally, the course provides guidance on how to become more familiar with your institution's programs, policies and procedures, as well as, organizational tips on staying up-to-date and compliant.
The information presented in this course is for knowledge enrichment of admissions personnel and is not intended to be a substitute for professional advice. If you have technical or specific issue pertaining to an actual situation it is recommended that you contact your compliance professional, your Attorney or your State Association.
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CM205 - Admissions Compliance for Career Institutions in Colorado
Facilitator: Dr. Susan Schulz- This course is designed for admissions agents at institutions licensed by the Division of Private Occupational Schools (DPOS). Topics focus on DPOS Rules and its impact on school operations in Colorado. The course provides a review of the state regulations related to admissions interactions with prospective students. Additionally, the course provides guidance on how to become more familiar with your institution’s programs, policies and procedures, as well as, organizational tips on staying up-to-date and compliant.
This course has been reviewed by the Division of Private Occupational Schools (DPOS) specific to Colorado requirements.
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CM206 - Admissions Compliance for Career Institutions in Washington
Facilitator: Cindy Bryant- Whether you are new to admissions or very experienced, this course offers essential information for working as an Admissions Agent in a Washington licensed institution. Admissions Agents work in a highly regulated environment. It is vital to know all the rules as set forth by your state plus other regulatory agencies that may oversee your school. In four modules you'll become familiar with Washington rules, the importance of compliance training for Admissions Agents, plus techniques to learn about your institution and its enrollment processes.
The information presented in this course is for knowledge enrichment of admissions personnel and is not intended to be a substitute for professional advice. If you have technical or specific issue pertaining to an actual situation it is recommended that you contact your compliance professional, your Attorney or your State Association.
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CM207 - Admissions Compliance for Career Institutions in Oregon
Facilitator: Cindy Bryant- This course is designed for admissions agents at institutions licensed by the Oregon Department of Education. Topics focus on the Administrative Rules for Division 45, Private Vocational Schools and its impact on school operations in Oregon. The course provides a review of the state regulations related to admissions interactions with prospective students. Additionally, the course provides guidance on how to become more familiar with your institution’s programs, policies and procedures, as well as, organizational tips on staying up-to-date and compliant.
The information presented in this course is for knowledge enrichment of admissions personnel and is not intended to be a substitute for professional advice. If you have technical or specific issue pertaining to an actual situation it is recommended that you contact your compliance professional, your Attorney or your State Association.
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CM208 - Admissions Compliance for Career Institutions in Mississippi
Facilitator: Cindy Bryant- This course is designed for admissions agents at institutions licensed by the Mississippi Commission on Proprietary School & College Registration. Topics focus on the Regulations for State Oversight of Proprietary Institutions Operating or Recruiting in Mississippi and their impact on school operations in Mississippi. The course provides a review of the state regulations related to admissions interactions with prospective students. Additionally, the course provides guidance on how to become more familiar with your institution’s programs, policies and procedures, as well as, organizational tips on staying up-to-date and compliant.
The information presented in this course is for knowledge enrichment of admissions personnel and is not intended to be a substitute for professional advice. If you have technical or specific issue pertaining to an actual situation it is recommended that you contact your compliance professional, your Attorney or your State Association.
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CM221 - Florida Admissions: Complying with the Rules and Regulations
Facilitator: Patty Aronoff- This course is designed for Florida Admissions Directors, Representatives, and Agents who interact with prospective students at both Title IV and Non-Title IV institutions. The course includes Florida's specific regulatory requirements that admissions, staff and faculty must understand including what can and cannot be said to applicants and students. Additionally, the consequences, disciplinary actions, and penalties when rules and regulations are not followed are presented within the course.
This is the 2nd level compliance training course approved by CIE for admissions personnel who have completed CM201 but still need to meet their annual training requirement set forth by CIE. By using this course, schools do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
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CM251 - Students with Disabilities: Legal Obligations and Opportunities
Facilitator: Dr. Jane Jarrow- This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it provides a practical framework to help institutional personnel know what to say and do in the context of their defined role and interactions with students with disabilities. Topics include the civil rights nature of applicable Federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.
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CM301 - Compliance Training for Texas School Directors
Facilitator: JP Mehlmann- This course provides school administrators (including School Director, Executive Director, Campus President, Dean of Education and senior campus managers) in the state of Texas a working knowledge of the Texas Workforce Commission (TWC) Rules and Regulations for Career Schools and Colleges. This course covers all aspects of operations and compliance for administrative-level staff. The how and why details in the areas of Admissions, Administration, Financial Aid, Education and Career Services are covered in a user-friendly, multi-sensory environment that allows the participants to test themselves on compliance issues that are faced on a daily basis. Participants are advised to review the TWC rules and forms via the internet, throughout the course.
This course has been created from the TWC's School Directors' Resource Guide for Career Schools and Colleges. Thanks to TWC's curriculum writers, content specialists and sponsors for the creation of the excellent guide that provided the core content for this course. Also, thanks to Career Colleges and Schools of Texas (CCST) for providing the additional content for the interactive features and assessment components of the course.
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CM305 - Ohio Postsecondary Education's Regulatory Environment
Facilitators: Kimberly Stein and John Ware- This course is designed for employees of all roles and levels at institutions governed by the Ohio State Board of Career Colleges and Schools. The course provides a background and description of regulations that govern postsecondary institutions. Topics focus on important Ohio regulations and their impact on school operations including regulations related to academic standards, advertising and solicitation activities, and program expectations and outcomes. Additionally, the course provides an overview of Federal Department of Education Program Integrity rules that govern institutions that participate in federal financial aid programs. The course also covers other regulatory requirements that must be adhered to in order to maintain good standing with both state and federal regulators.
This course is an Ohio requirement for all licensed school admissions representatives or agents who are renewing their agent license and who have already completed CM202 Ohio Rules and Regulations for Admissions Agents.
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CS105 - Setting Up an Effective Alumni Association
Facilitator: June Gudeman- Career colleges and schools have opportunities to create unique alumni associations which will look and feel more like alumni communities. This course will show you how you can create active alumni communities to increase enrollment, retention and placement for your entire school. You will learn how to provide your alumni with valuable services and how to seek their help to enhance your educational programs and career services, as well as marketing and admissions. From getting started to setting up an alumni data base management system and determining the school's return on investment, this course provides you with operational strategies for establishing an effective alumni association.
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FA120 - Default Prevention: A State of Mind
Facilitators: Mary Lyn Hammer and Cheryl Kesson- This course offers proven-successful techniques that ultimately prevent student loan delinquencies and defaults. Because there is not one miracle that reduces the chance of student loan defaults, this compilation of ideas and practices collectively greatly reduces those risks by giving ownership of the loan responsibilities to the students who benefit from them. By integrating effective borrower education and interaction from the day your students walk through your front door, your students will embrace the state of mind needed to give them lifetime accountability for their Federal Student Loans obligations.
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LS105 - Your Leadership Toolkit
Facilitator: Dr. Jean Norris- Get ready to add a number of skills to your toolkit as you develop as a leader! This course focuses on increased self-awareness in communication styles and learning; developing deeper understanding through empathic listening; and motivating through innovation.
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ML116 - Writing Skills
Facilitator: Jay Hollowell- Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
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ML117 - Presentation Skills
Facilitator: Ryan Meers, Ph.D.- This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
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ML133 - Goal Setting
Facilitator: Ryan Meers, Ph.D.- This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
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ML135 - Time Management
Facilitator: Jeffrey Schillinger- This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
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ML136 - Stress Management
Facilitator: Dr. Gary Carlson- In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
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ML139 - Customer Focus
Facilitator: Jay Hollowell- This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.
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ML140 - Marketing Essentials
Facilitator: Tracy Kreikemeier- This course covers marketing fundamentals that will help non-marketing managers throughout the organization better understand the importance of marketing and how it relates to them.
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MT105 - How to Gain Media Awareness for Your School
Facilitator: Dr. Jean Norris- The key to successful public relations is like writing a good book. There must be a hook at the beginning, a captivating middle, and a satisfying end. You can create successful PR initiatives with specific objectives and end results in mind with a little bit of planning and forethought. This course will show you how to create effective PR campaigns with measurable results.
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RT102 - Orientation and First Week Activities to Increase Retention
Facilitator: Susan Backofen- Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.
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RT105 - Raising the Bar to 'First-Class' Customer Service
Facilitator: Dr. Jean Norris- This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your school - whether it is admissions, student services or academics
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