This course is designed for admissions representatives at institutions licensed by the Texas Workforce Commission, Career Schools and Colleges Division. Topics focus on the Texas Workforce Commission Rules and its impact on school operations in Texas. The course provides a review of the state regulations related to admissions interactions with prospective students. Additionally, the course provides guidance on how to become more familiar with your institution's programs, policies and procedures, as well as, organizational tips on staying up-to-date and compliant.

The information presented in this course is for knowledge enrichment of admissions personnel and is not intended to be a substitute for professional advice. If you have technical or specific issue pertaining to an actual situation it is recommended that you contact your compliance professional, your Attorney or your State Association.

Module 1: Learn the Basics

• Describe why admissions representative training is offered in your state.
• Explain expectations of prospective students.
• Recognize and use words and terms commonly used during the admissions process.
• Create and demonstrate the ability to use a paper or electronic resource notebook to manage documents.
• Outline the pros and cons of using paper or electronic resource notebooks.
• Identify ways to locate information you need to know about your institution.
• List resources at your institution to locate all policies and procedures that impact on your role in admissions.
• List strategies in place to market your institution programs.

Module 2: Understand Your State Guidelines

• Explain the rules and regulations that affect admissions representatives, recruiters, and agents as defined by your state licensing agency.
• Identify each section of the catalog and what is required to be included in an approved catalog.
• Locate each section of the enrollment agreement and demonstrate ability to accurately complete all sections and explain to applicants.
• Explain the cancellation and refund policies for your institution.
• Demonstrate your ability to discuss rules and guidelines that relate to transferring course credit into your institution and to the transfer of credits from your institution to another institution.
• Cite Do's and Don'ts and related sanctions and penalties.
• Explain student complaint processes.

Module 3: Get to Know Your Institution

• List the departments and directors at your institution.
• Cite the admissions requirements for programs at your institution.
• List the financial aid and tuition assistance programs at your institution and your role in providing this information.
• Summarize the details of each of the training programs and courses offered at your institution.
• Explain all the student services offered by your institution and how students benefit.
• Outline the employment and job search services available through your institution.

Module 4: Stay Up-To-Date and Compliant

• Identify admissions and other training recommended or required for admissions staff.
• List all accreditation and regulatory agencies that have oversight over your institution.
• Give examples of required and optional meetings and networking opportunities for admissions staff.
• Create a list of publications and online resources of value to admissions staff.
• Discuss examples of limitations imposed on admissions representatives in relation to marketing and financial aid.
• List examples of what an admissions representative can and cannot do and resultant sanctions and penalties.
• Recognize areas of non-compliance and consequences of behavior.